Welcome to Expressiva Academy ("Expressiva Academy", "we", "us", or "our"). These Privacy Policy, Terms of Service, and Parent/Guardian Consent provisions govern your use of www.expressivaco.com, our online classes, courses, workshops, educational materials, and related services ("Services").
By accessing our website or enrolling in our Services, you agree to these terms. Where a student is a minor, the parent or legal guardian agrees to these terms on the student's behalf.
1. Information We Collect
We may collect information reasonably necessary to provide our Services, including name, email address, telephone number, parent/guardian information, student's class/grade, course details, attendance, assignments, feedback, payment-related information, and communications with us.
We may also automatically collect limited technical information such as IP address, browser/device information, website usage data, and cookies.
We do not normally store complete payment-card details or banking credentials. Payments may be processed through authorised third-party payment providers.
2. How We Use Personal Information
We may use personal information to:
- Process registrations, enrolments and payments
- Provide classes, courses and educational support
- Communicate regarding classes, schedules, assignments and services
- Maintain attendance, learning and administrative records
- Respond to enquiries and complaints
- Improve our website and Services
- Maintain security and prevent misuse or fraud
- Comply with legal, regulatory and contractual obligations
- Send service-related or permitted promotional communications
We do not sell personal information.
3. Children's Data & Parent/Guardian Consent
Our Services may be offered to children and school-age students.
Where required by applicable law, we will obtain verifiable consent from the parent or lawful guardian before processing a child's personal data. We will use children's data only for lawful and appropriate purposes connected with our Services and will take reasonable measures to protect it.
We will not knowingly process children's data in a manner prohibited by applicable law, including prohibited tracking, behavioural monitoring or targeted advertising directed at children where such restrictions apply.
Parents/guardians may contact us regarding their child's personal data and may exercise applicable rights, including requests relating to access, correction, withdrawal of consent or deletion, subject to applicable law and legitimate retention requirements.
4. Cookies
We may use cookies and similar technologies for essential website functions, preferences, analytics and security. Users may control cookies through their browser settings, although disabling certain cookies may affect website functionality.
5. Sharing of Information
We may share limited personal information with service providers where reasonably necessary to operate our Services, including payment processors, hosting providers, online classroom/video-conferencing providers, communication providers, technology providers and professional advisers.
We may also disclose information where required or permitted by applicable law, legal process, government authority, or for protection of our legal rights, users and Services.
We require appropriate safeguards from service providers where applicable.
6. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including educational, accounting, contractual, dispute-resolution and legal requirements.
No internet or electronic storage system can be guaranteed to be completely secure.
7. Parent/Guardian Responsibilities
Parents/guardians are responsible for providing accurate information during registration and, where reasonably necessary, supporting younger students with online-class attendance, devices, internet access and a suitable learning environment.
Parents/guardians should encourage children not to disclose passwords, financial information, security codes, home addresses or other unnecessary sensitive information during online classes.
8. Online Class & Child Safety Rules
Students must maintain respectful and appropriate behaviour during classes.
Bullying, harassment, threatening behaviour, discrimination, sharing inappropriate content, unauthorized recording, impersonation, sharing another person's personal information, or attempts to gain unauthorized access to classes or accounts are prohibited.
Communication between teachers and students should remain related to educational purposes and, where appropriate, take place through approved channels.
Expressiva Academy may restrict or terminate participation where conduct creates a safety, privacy or security concern, subject to applicable law.
9. Recordings, Photographs & Student Content
Classes may be recorded where necessary for educational, administrative, quality, training or safety purposes, subject to applicable law and required consent.
Students and parents/guardians must not record, reproduce, download, publish or distribute classes or other participants' content without appropriate permission.
We will not knowingly use an identifiable minor's photograph, video, testimonial or student work for public promotional purposes without appropriate parental/guardian permission or consent where required by law.
10. Course Enrolment, Fees & Payments
Course details, fees, duration, schedule and inclusions will be communicated before or at enrolment.
Users are responsible for providing accurate registration information and making payments through the available payment methods.
Prices and applicable taxes or charges, where any, will be disclosed as required.
11. Cancellation, Refunds & Rescheduling
Cancellation and refund terms applicable to a course will be communicated at the time of enrolment or purchase.
Nothing in our refund policy is intended to remove or restrict any consumer rights or remedies available under applicable law.
Where a class is cancelled or rescheduled due to teacher availability, technical issues, emergencies, public holidays or circumstances beyond our reasonable control, Expressiva Academy may provide reasonable notice and, where appropriate, a replacement class, rescheduling option, credit or other remedy consistent with the applicable course policy and law.
12. Educational Materials & Intellectual Property
All original course materials, lesson plans, worksheets, presentations, videos, graphics, text, logos, branding and other content supplied by Expressiva Academy remain our property or are used under appropriate rights.
Except for personal educational use expressly permitted by us, users may not copy, reproduce, resell, commercially exploit, upload, distribute or publicly share our materials without prior written permission.
13. Website & Account Misuse
Users must not misuse our website or Services, introduce malicious software, attempt unauthorized access, interfere with website operation, impersonate another person, engage in unlawful conduct, or infringe the rights of others.
We may suspend or terminate access where reasonably necessary to protect users, our Services, or our legal rights.
14. Third-Party Services
Our Services may rely on third-party platforms for payments, video classes, hosting, communications, scheduling, analytics or other functions.
Your use of such services may also be subject to the third party's own terms and privacy policy. Expressiva Academy is not responsible for matters exclusively controlled by those third parties.
15. Testimonials & Reviews
Where a user voluntarily provides a review, testimonial or feedback, Expressiva Academy may use it for legitimate business purposes, subject to any consent required by law. Identifiable content relating to minors will be handled in accordance with applicable consent and privacy requirements.
16. Learning Outcomes & Disclaimer
Our courses are intended to support learning and development in areas such as communication, spoken English and public speaking. Individual results may vary.
We do not guarantee a particular academic, examination, employment, professional or personal outcome.
The website and Services may occasionally be unavailable because of maintenance, technical problems, internet failures or events outside our reasonable control.
17. Consumer Rights & Grievance Redressal
Nothing in these terms is intended to exclude or restrict rights available to consumers under applicable Indian law.
For questions, complaints, refund requests, privacy concerns, or child-safety concerns, users may contact:
We will make reasonable efforts to acknowledge and address complaints within applicable legal requirements.
18. Changes to These Terms
We may update this policy from time to time because of changes in our Services, technology or applicable law. The latest version will be published on our website with the updated date.
19. Governing Law & Jurisdiction
These terms are governed by the laws of India. Subject to applicable consumer-protection and other mandatory legal rights, disputes will be subject to the jurisdiction of the competent courts in India.
20. Acceptance
By using our website or enrolling in our Services, you acknowledge that you have read and understood these provisions and agree to be bound by them.
For a minor's enrolment, the registering parent or legal guardian confirms that they are authorised to provide the required consent and accept these terms on behalf of the student.